Emad's CV
Emad Haj Essa
Name: Emad Haj Essa
Profile summary
Experienced hospitality professional with 17 years of background in cashiering operations, receiving control, and inventory management. Known for executing financial transactions, managing hotel reservations, and handling night audit duties across multiple properties in the GCC and Syria. Committed to maintaining accurate inventory records and delivering reliable administrative support.
Career highlights
Hospitality Cashiering Experience: Emad Haj Essa managed food and beverage cashiering operations, room service order taking, and night audit duties across multiple hotel properties.
Inventory and Receiving Control: Emad Haj Essa tracked inventory and handled receiving clerk responsibilities at international hotel properties and contracting companies.
Travel and Reservation Support: Emad Haj Essa processed travel reservations and ticketing tasks using Amadeus, Galileo, and airline systems during employment in tourism.
Key skills
Professional experience
Executed cashiering duties within the food and beverage department at Le Meridien Damascus Hotel, managing daily financial transactions and guest accounts during 1999.
- Processed daily guest payments and food and beverage bills accurately.
- Reconciled cash registers and daily revenue reports at shift close.
- Maintained accurate financial records for hotel dining services.
- Handled guest inquiries regarding billing discrepancies.
Operated as part of the pre-opening staff in Damascus, Syria, handling financial transactions, order intake, and covering night audit duties.
- Processed daily food and beverage financial transactions and managed room service order intake.
- Covered the position of Night Auditor for hotel operations.
Handled daily financial transactions and guest accounts for food and beverage outlets. Processed payments and reconciled register drawers under seasonal operating guidelines.
- Managed daily cash and credit transactions for food and beverage services during the 2004 operational season.
- Reconciled register drawers and balanced daily financial logs for hotel outlets.
Handled receiving operations for a hotel opening, managing incoming shipments and goods verification according to established property standards. Processed deliveries within the receiving department, coordinating with internal teams and external vendors to maintain stock accuracy. Documented receipt records and verified documentation for incoming merchandise to support daily property logistics.
- Registered incoming shipments and verified merchandise quantities against delivery orders during hotel pre-opening operations.
- Checked documentation for goods received at the loading dock, recording delivery details for inventory tracking.
- Controlled stock levels and recorded incoming and outgoing merchandise shipments.
- Maintained organized warehouse storage to support daily retail operations.
- Processed ticket issuing and reservation requests for clients using Amadeus and Galileo systems.
- Managed specialized bookings for Haj and Omra travel packages through designated airline portals.
- Processed guest payments and balanced drawer totals at the close of shifts
- Generated daily revenue reports for management review
- Executed daily food and beverage cashiering operations, balancing revenue reports and processing guest payments.
- Managed front office cashier tasks using the Opera software to handle guest check-outs and folio settlements.
- Processed guest payments and settled restaurant bills accurately using point of sale systems.
- Maintained daily cash reconciliation reports and verified drawer balances according to hotel standards.
- Processed daily deliveries from 2021 to 2022 to maintain inventory accuracy.
- Inspected goods for damages upon arrival and logged discrepancies.
- Records incoming and outgoing stock movements accurately.
- Organizes warehouse materials to facilitate physical inventory counts.
I concluded a training course in Reservation Department for one month in Sheraton Damascus Hotel. (From 5/6/2012 until 4/7/2012). Damascus - Syria.
I concluded a computer course in Microsoft Office. Damascus - Syria.
I concluded a training course in Amadues system. Damascus - Syria.
Education
- Hotel Intermediate Institute (Touristic Sciences)
- Tourism & Hotel Training Center
Damascus - Syria.
Damascus - Syria. Experiences:
- I practiced for three months as F&B Cashier in Le Meridien Damascus Hotel from 15.06.1999 until 15.09.1999. Damascus - Syria.
- From 01.01.2002 until 17.02.2004 I worked in Safir Al - Sayeda Zainab Hotel (Safir International Hotels & Resorts) as F&B Cashier/R.S. Order Taker and I covered the position of Night Auditor. (pre-opening staff) Damascus - Syria.
- I worked in Sheraton Damascus Hotel & Towers as F&B Cashier from 03.06.2004 until 13.10.2004 according to seasonal contract. Damascus - Syria.
- I worked in Emirates Palace Hotel (7 star Hotel - managed by Kempinski Hotels & Resorts) as Receiving Clerk from26/2/2005 until 19/12/2005. (pre-opening staff) Abu Dhabi - U.A.E.
- From 1/05/2006 until 1/2/2008 I worked as Store Keeper in Assia Co. for Men's Fashion. Damascus - Syria.
- From 1/3/2008 until 1/2/2009 I worked in Sumer for Travel & Tourism as Junior Reservation & Ticketing Agent.(Amadues + Galileo + Sama airlines system + Haj & Omra) Damascus - Syria.
- From 1/3/2009 until 1/3/2011 I worked in Queen Center Arjaan Hotel (managed by Rotana Hotels & Resorts) as F&B Cashier. Damascus - Syria.
- From 4/5/2014 until 02/2019 I worked as F&B Cashier in Yafour Hotel & Resort. ( & I worked as F.O. Cashier using Opera system from 1/9/2016 until 1/9/2017) & I covered the position of Night Auditor. Damascus - Syria.
- From 1/6/2019 until 31/8/2019 I worked as F&B Cashier in Sheraton Ma'aret Sydnaya Hotel (according to seasonal contract). Damascus - Syria.
- From 15/12/2021 until 2/11/2022 I worked as Receiving Clerk in Omayed Hotel (Swiss International Hotels & Resorts). Damascus - Syria.
- From 07/04/2023 until now I am working as Store Keeper in National Contracting Co. (Sharjah - U.A.E.)
Languages
English · Professional
Arabic · Native